We want you to be 100% satisfied with your purchase at LAVETT and CHIN®, we guarantee the freshness, purity, and integrity of the products we sell and totally stand by the quality of all of our blends. If for any reason you are unhappy with your purchase, upon product return we will issue a refund to your credit card. All we ask is that you follow a few fair and sensible guidelines. 

  • Only items purchased directly from can be returned for refund. Items purchased in a department store, specialty retailer or elsewhere must be returned or exchanged at their original point of purchase.

  • Products must be returned within 14 days of the order date.

  • Please include a copy of your receipt (or a note with your order number, name, phone number and email address). Please kindly include your reason for returning the product(s).

  • We cannot accept any returns on overly used products.

  • Please note that orders refused upon delivery will incur a 25% restocking fee, which will be deducted from final refund.
  • We regret that we will not refund any shipping cost. Original shipping and handling charges are non-refundable (if applicable). Return shipping charges are the sole responsibility of the customer.

  • Any products specified as non-returnable or not for resale cannot be returned.

If you should decide to return a product for a refund please contact us to obtain a return authorization number via email at